Privacy Policy

Coffee4Craig Website Privacy Policy

Reg Charity Number 1167146

This policy and guidance will be reviewed annually or if there are any changes in the related legislation or when an incident dictates. This will ensure that this document is current and fit for purpose. This Policy was approved by the CEO & Trustees August 2016 & reviewed annually. This version - 12th October 2023.

1. Who We Are

Coffee4Craig is a registered charity (1167146) based in Manchester, supporting individuals experiencing street homelessness. Our registered address is;

The Meanwhile,
Unit 5, 153 Great Ducie Street,
Manchester
M3 1FB.
Data Controller: Coffee4Craig

Contact: Billy Griffiths

ICO Registration: ZA782926

2. Information We Collect

Personal Information;

  • Donors:

    • Name,

    • email address,

    • postal address,

    • phone number,

    • donation amount,

    • Gift Aid declarations

  • Website visitors:

    • IP address,

    • browser type,

    • pages visited (via cookies)

  • Service users:

    • Name,

    • contact details,

    • support needs (with explicit consent)

  • Volunteers:

    • Contact details,

    • DBS information,

    • training records

How We Collect Information

  • Directly from you (donation forms, contact forms, volunteer applications)

  • Automatically (website cookies and analytics)

  • From third-party platforms (TotalGiving, PayPal, Stripe)

3. How We Use Your Information

  • Donations

    • Process your donation and send confirmation

    • Claim Gift Aid (where consented)

    • Send thank you communications

    • Provide updates on our work (with consent)

  • Service Delivery

    • Provide support services to guests

    • Monitor and evaluate our impact

    • Comply with safeguarding requirements

    • Legal Basis

  • Legitimate interest:

    • Processing donations,

    • service delivery

  • Consent:

    • Marketing communications,

    • non-essential cookies

  • Legal obligation:

    • Gift Aid claims,

    • safeguarding,

    • financial reporting

4. Sharing Your Information

We may share information with:

  • HMRC (for Gift Aid claims)

  • Regulatory bodies (Charity Commission, ICO)

  • Partner organisations (with consent, for service delivery)

  • Professional advisors (legal, financial)

We never sell your data or share it for commercial purposes.

5. Data Retention

  • Donor records: 7 years (for Gift Aid and accounting purposes)

  • Service user data: As long as necessary for support, deleted on request

  • Website analytics: 26 months

  • Marketing consent: Until withdrawn

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (where legally possible)

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

To exercise these rights, contact: billy@coffee4craig.co.uk

7. Cookies

We use cookies to:

  • Remember your preferences

  • Analyse website usage (Google Analytics)

  • Enable donation processing

You can control cookies through your browser settings. Essential cookies cannot be disabled.

8. Third-Party Services

We use:

  • TotalGiving: Donation processing and Gift Aid

  • PayPal/Stripe: Payment processing

  • Google Analytics: Website statistics

  • SquareSpace: Email communications

Each has their own privacy policy governing data use.

9. Security

We protect your data through:

  • Secure servers and encryption

  • Regular security updates

  • Staff training on data protection

  • Limited access on a need-to-know basis

10. Fundraising Communications

We comply with the Fundraising Regulator's Code of Practice:

  • Clear opt-in for marketing communications

  • Easy unsubscribe options

  • Transparent about how donations are used

  • Regular review of contact frequency

11. Children's Privacy

We don't knowingly collect data from children under 13. If you believe we have such data, please contact us immediately.

12. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via our website and email (where consented).

13. Contact Us

Data Protection queries:

Email: billy@coffee4craig.co.uk

Phone: 0161 383 2926

Post: Coffee4Craig, Unit 5, 153 Great Ducie Street, Manchester M3 1FB

Complaints:

You can complain to the ICO if you're unhappy with how we handle your data:

Website: ico.org.uk

Phone: 0303 123 1113

Current Version

Last Reviewed & Updated

Reviewed By;

03/04/2024

April 2025

H Lancaster